REFUNDS & EXCHANGES
If you are not happy with the product, you can return it at your own expense.
Within 14 days following the delivery of your order, you may request a replacement of items or a refund. You must return the items in perfect condition. Returns will only be accepted if labels and original packaging are fully intact. Shipping costs will not be refunded.
All exchanges are subject to availability.
Faulty items will be replaced with the same type of product in the same size, subject to availability.
Please email us at SHOP@ALBAOSLO.NO to inform us that you are returning goods to us. Please write RETURN and your order number in the email title. Also, let us know:
• What item you are returning
• The reason you are returning the goods
• Whether you would prefer a replacement or a refund
Ensure that the goods you are returning are packaged securely; we must receive the goods in their original condition. Please make sure the parcel is sent in an insured and traceable mode of transportation, and keep your receipt for the shipment. Note that financial responsibility for the return is yours until it reaches us.
Please note that any refunds will be made using your original method of payment.
It is important that you remember to write RETURN and NO COMMERCIAL VALUE on the package and return label for two reasons:
• To ensure a faster dispatch
• To avoid custom duties and other applicable taxes being added
Any customs or VAT related costs due to incorrectly marked return package will be charged back to you.
Please do not include the invoice from ALBA in the return shipment.
If requested by shipping company, set value to USD 10.
SEND THE RETURNED GOODS TO:
Sara & Cecilie AS
If you have any questions about returning goods, please email us at SHOP@ALBAOSLO.NO